Frequently Asked Questions
Get to know Sarnia-Lambton's trusted source for window & door installations. We know you've got questions, here are some answers. Don't hesitate to Contact Us with any questions, comments, or concerns.
1
Where do I start when considering new Windows & Doors?
Experience is key when selecting a company to work on your home. With over twenty years experience, more than 27,000 products installed, a 4.6 star rating on Google, and chosen by Sarnia-Lambton Community Votes as the 2024 Platinum Winner for Best in Class Window & Door Installations, we take great pride in every project, home, and the community we serve.
2
How will I receive a hassle-free, no obligation quote?
You will work hand-in-hand with the Company Owner to understand the best product options & installation practices for your job. Then, you’ll receive a free, no obligation quote via e-mail.
3
Who manufactures your products?
We collaborate with the best manufacturers in the business to ensure we only provide our valued customers with best-in-class products every single time. North Star Windows has been an industry leader since 1985, manufacturing an extensive range of quality, full-featured windows that are not only beautiful, but offer exceptional value. MDL Doors have a long-standing reputation for building quality products with innovative design processes. All of their components are sourced from top quality manufacturers and assembled to ensure exceptional fit.
4
Where are your products made?
All of our Windows & Doors are manufactured right here in Ontario. Our North Star Windows are built in St. Thomas, and our residential doors are manufactured in London.
5
Do you have a location to view your products?
Our office is located at 881 Exmouth Street in Sarnia. We welcome you to visit our showroom and meet our friendly team of office professionals, who will be happy to review any questions you may have.
6
What does your product installation include?
Our crew of professional installers will take care of your property by placing protective sheets around the work area and ensuring your belongings are in a safe place before beginning the removal process. We then carefully take off the interior trim and exterior moldings. The existing product is then removed, the opening is inspected and prepared for the new product to be installed. Once installed, there is a two-step insulation process to ensure your new Windows & Doors are sealed properly against air and water leaks. We then cut and install the trim of your choosing to the jamb and wall surrounding. Nail hole sealants are applied before we finish the exterior moldings or clad with exterior caulk to the existing finish. Finally, we take away all old product and clean our indoor and outdoor work areas.
7
Will my Products & Installation be covered by a Warranty?
St. Clair Windows & Doors provides a full lifetime transferrable warranty on all new product installations. We are so confident in our products & workmanship that should you sell your home, your warranty can be transferred to the new owners. If you experience any difficulties with your products, please call us at 519-336-1212, and our office staff will action a service request and site visit for you. We do not charge service fees - your satisfaction is our guarantee.